Last Updated: 11 September 2025
At Artica Shop, we aim to provide our customers with the best shopping experience. If you are not satisfied with your purchase, you may request a refund under the following terms:
Refund requests must be initiated within 5 days of delivery.
Items must be unused, undamaged, and returned in original packaging with all tags/labels intact.
Proof of purchase (order ID or invoice) is required.
Certain products (such as personal care items, perishables, or customized goods) are non-refundable due to hygiene and safety reasons.
Contact us at [Insert support email/phone] within 5 days of receiving your order.
Our team will review your request and confirm whether the product is eligible.
Once approved, you will be asked to ship the product back to us.
After inspection, your refund will be processed.
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
The amount will be credited to your original mode of payment (credit/debit card, bank account, UPI, or wallet).
Please note that bank or payment gateway delays may affect the exact refund date.
In certain cases, only partial refunds may be granted if:
The returned item is not in its original condition.
Packaging or accessories are missing.
The return request was made after the 5-day window.
Customers are responsible for return shipping costs unless the return is due to a defective or wrong product sent by us.
Shipping fees (if paid during the order) are non-refundable.
